Shipping policy

Processing Times

  • Orders are processed within 3–6 business days.
  • Made-to-order or custom items (such as certain lampshades or textiles) may require additional time. If so, expected timelines will be clearly noted on the product page.

Shipping Rates & Delivery Estimates

  • Shipping rates are calculated at checkout based on your location and the size/weight of your order.
  • Standard delivery within Australia typically takes 3–8 business days.
  • Express delivery (where available) usually takes 1–3 business days.
  • International orders vary by destination; estimated delivery windows will be shown at checkout.

Please note: delivery times are estimates only and may be affected by courier delays, public holidays, or unforeseen events.

Order Tracking

Once your order ships, you will receive a confirmation email with tracking information. Tracking updates may take up to 24 hours to appear.

Local Pickup / Delivery

If Inflorescent Studios offers local pickup or delivery:

  • You will be notified when your order is ready.
  • Pickup times and locations will be provided at checkout and in your confirmation email.

Incorrect Address or Delivery Issues

Please ensure your shipping details are correct at the time of purchase.
Inflorescent Studios is not responsible for:

  • Delays due to incorrect or incomplete addresses
  • Lost parcels resulting from incorrect address entry
  • Additional shipping costs required to resend an order

If a parcel is returned to us due to an incorrect address, we’ll contact you to arrange redelivery (additional postage fees may apply).

International Customs, Duties & Taxes

For international orders, any customs duties, taxes, or import fees are the responsibility of the customer. These charges vary by country and are not included in product or shipping costs.

Damaged or Missing Items

If your order arrives damaged or items are missing:

  1. Contact us at hello@inflorescentstudios.com.au within 7 days of delivery.
  2. Provide photos of the packaging and item (if damaged).
  3. We will work with you to resolve the issue as quickly as possible.

Pre-Orders & Backorders

If an item is marked as pre-order or backorder, the expected shipping timeframe will be noted on the product page. Orders containing both in-stock and pre-order items may be shipped together unless otherwise specified.

Questions?

If you need help with shipping, contact us at hello@inflorescentstudios.com.au — we’re here to assist.