Refund policy

Overview

We want you to love your purchase. If something isn’t quite right, we’re here to help. This policy outlines how returns, exchanges, and refunds are handled for our products.

Eligibility for Returns

Inflorescent Studios accepts returns for:

  • Faulty or damaged items
  • Incorrect items received
  • Clothing sizing/fit issues

We do not accept general change-of-mind returns unrelated to sizing or faults.

To qualify for a return:

  • Items must be unused, unwashed, and in original condition
  • All tags, labels, and packaging must be intact
  • You must contact us within 7 days of receiving your order

Clothing Sizing & Fit

We understand that sizing can vary from brand to brand, and we are happy to offer returns for sizing or fit issues.

Our approach:

  • Exchanges are preferred (swap for a different size or similar item)
  • If your preferred size is unavailable: store credit will be issued
  • Refunds will only be provided where required under Australian Consumer Law

To help avoid sizing issues, we provide detailed measurements — but if you’re unsure, please reach out and we’ll happily assist.

Non-Returnable Items

The following items cannot be returned:

  • General change-of-mind returns
  • Custom, made-to-order, or personalised pieces
  • Sale or clearance items
  • Items damaged due to misuse, improper care, or normal wear and tear

Faulty or Damaged Items

If your order arrives damaged or develops a fault, please email hello@inflorescentstudios.com.au within 7 days with:

  • Your order number
  • A description of the issue
  • Clear photos of the item and packaging

We comply with Australian Consumer Law and may offer:

  • A repair
  • A replacement
  • A refund
  • Store credit

Incorrect Items Received

If you receive an incorrect item, please contact us as soon as possible.
Inflorescent Studios will cover all return shipping costs and ensure the correct item is sent promptly.

How to Make a Return Request

  1. Email hello@inflorescentstudios.com.au with your order number and reason for return.
  2. We will provide return instructions and any required authorisation.
  3. Items must be returned using trackable postage.
  4. Once received and inspected, we will arrange an exchange, store credit, refund, or remedy as appropriate.

Refunds

Refunds are issued to the original payment method only and only where required under Australian Consumer Law.
Please allow 3–10 business days for bank processing.

Return Shipping Costs

  • Faulty, damaged, or incorrect items: Inflorescent Studios covers all return shipping.
  • Sizing/fit returns: Customer covers return postage; Inflorescent Studios covers the postage for sending out the exchange item.
  • General change-of-mind: Not accepted.